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Fake Tech Support Scam

by Jago Maniscalchi  //  October 10, 2010  //  Exploits and Malware  //  3 Comments

They take mere hours to set up and they’re near impossible to shut down: a pernicious new type of scam is targeting British computer owners.

The con is both fiendishly clever and ridiculously simple. The fraudster cold-calls the customer and tells them that Microsoft has detected a virus on their PC, then invites them to download a piece of remote-assistance software. No doubt reassured by the lines of indecipherable code flitting across their screen, the caller assures the customer they can make the virus vanish – but first, of course, they want payment. £185 to be precise.

Read more at PC Pro.

About the Author

Jago Maniscalchi is a Cyber security consultant, though he tries to avoid the word "Cyber" at all costs. He has spent 15 years working with Information Systems and has experience in website hosting, software engineering, infrastructure management, data analysis and security assessment. Jago lives in London with his family, enough pets to start a small zooalogical society, and a Samsung NaviBot Robotic Vacuum Cleaner. Despite an aptitude for learning computer languages, his repeated attempts to learn Italian have resulted in spectacular failure.

3 Comments on "Fake Tech Support Scam"

  1. austin October 20, 2010 at 701 ·

    This is not a scamp they really fixed my computer and it is running much faster.

  2. ben November 2, 2010 at 329 ·

    Hi All,
    most of us are not computer savy……….

    I am an IT technician and i have gone through the above comments on technical feedbacks of software supports through remote support.
    And i would like to add my view as an IT technicians…….
    on the above comments that most of the people are getting calls to fix up the computer problems remotely from the software companies to fix up the software related issues.
    well….. i would like to say that they are doing fair enough jobs if they are fixing the software related issues remotely……..bcoz most of us are not computer savy……we are not technically sound as far as the software related issues are concerned……bcoz a computer is a device which is running with both the hardware and the software’s part….when there is any problem arises as far as the hardware related issues are concerned we go to the hardware engineer’s to fix up the problem but when any problem arises as far as the software related issues are concerned we dont no what to do and when any software parts is infected with any kind of viruses like the trojans,Randex, CMJ, Meve, and MrKlunky etc
    we are not even aware of and eventually it corrupts any of our softwares resulting in decreasing the efficiency of our computer or eventually crash the whole system,though the hardware parts which we r using is extremely fine….then again we have to go to the market and purchase a new computer altogether but if they are fixing the software parts remotely then i believe they are actually saving the computer.
    I believe many of us having antiviruses protections in our computer for the protection of our computer against the infections and the viruses but it will not be enough for us bcoz as an IT technician i know it will not protect your computer against all kinds of viruses like the deadly viruses for example trojans,randex,cmj this are the deadly viruses which can corrupt your whole system or even crash your computer without your knowledge.
    SO as a technician i can suggest most of us to go through the computer check-ups to check the health and the performance of our computer as far as both the hardware and the software related issues are concerned in order to run it longer.
    So according to me if Software companies are making us aware about our computer they are doing a good job in order to save our computer system.
    But at the same time i would like to advise you that before giving the control of your computer to any one just make sure that he/she will be a microsoft certified technician and he is calling from the right source.

    Ben (ITT)

    By Ben

  3. ben November 3, 2010 at 711 ·

    Hi All,
    most of us are not computer savy……….

    I am an IT technician and i have gone through the above comments on technical feedbacks of software supports through remote support.
    And i would like to add my view as an IT technicians…….
    on the above comments that most of the people are getting calls to fix up the computer problems remotely from the software companies to fix up the software related issues.
    well….. i would like to say that they are doing fair enough jobs if they are fixing the software related issues remotely……..bcoz most of us are not computer savy……we are not technically sound as far as the software related issues are concerned……bcoz a computer is a device which is running with both the hardware and the software’s part….when there is any problem arises as far as the hardware related issues are concerned we go to the hardware engineer’s to fix up the problem but when any problem arises as far as the software related issues are concerned we dont no what to do and when any software parts is infected with any kind of viruses like the trojans,Randex, CMJ, Meve, and MrKlunky etc
    we are not even aware of and eventually it corrupts any of our softwares resulting in decreasing the efficiency of our computer or eventually crash the whole system,though the hardware parts which we r using is extremely fine….then again we have to go to the market and purchase a new computer altogether but if they are fixing the software parts remotely then i believe they are actually saving the computer.
    I believe many of us having antiviruses protections in our computer for the protection of our computer against the infections and the viruses but it will not be enough for us bcoz as an IT technician i know it will not protect your computer against all kinds of viruses like the deadly viruses for example trojans,randex,cmj this are the deadly viruses which can corrupt your whole system or even crash your computer without your knowledge.
    SO as a technician i can suggest most of us to go through the computer check-ups to check the health and the performance of our computer as far as both the hardware and the software related issues are concerned in order to run it longer.
    So according to me if Software companies are making us aware about our computer they are doing a good job in order to save our computer system.
    But at the same time i would like to advise you that before giving the control of your computer to any one just make sure that he/she will be a microsoft certified technician and he is calling from the right source.

    By Ben (ITT)

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